Frequently Asked Questions

Shipping

We currently ship all internationals orders using DHL Express Worldwide. This is the fastest available courier on the market with minimal delays from the COVID19 situation. We have temporarily suspended international economy airmail due to many cases of severe mail delays and reliability issues. If you insist on using international economy airmail (kindly drop us an email), we will request for you to undertake the full liability of mail delays and the possibility of mail loss.

Local orders will be shipped using Singpost Smartpac (direct to mailbox) with tracking (free shipping for all local orders)

Shipping rates are automatically calculated at checkout based on the country of your shipping address.

Due to the COVID19 situation, we have switched to using DHL Express Worldwide for all orders. We are also subsidizing heavily on shipping rates and are proud to say we are offering the lowest shipping rates on the market currently (please do not confuse our DHL Express rates with international economy airmail offered by other web-stores which takes several weeks or months to arrive at destination)

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Shown below are the indicative DHL Express shipping rates for selected countries, please proceed to checkout and select your destination country for most accurate* shipping cost (*currency conversion accurate at point of writing)

USA, Canada, Mexico ( 2-4 business days )

Purchase value
SGD100 and below ::GD18 (approx. USD12)
(USD70 and below)

SGD100-SGD199 ::SGD12 (approx. USD8)
(USD70-USD140)

SGD200 and above ::Free
(USD140 and above)

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EU and Scandinavia countries (2-3 business days )

Purchase value
SGD100 and below ::SGD20 (approx.
11)
(
€60 and below)

SGD100-SGD199 ::SGD12 (approx.
€7)
(
€60-125)

SGD200 and above ::Free
(
€125 and above)

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United Kingdom (2-3 business days)

Purchase value
SGD100 and below ::SGD20 (approx.
£10)
(
£55 and below)


SGD100-SGD199 ::SGD12 (approx.
£6.5)
(
£55-£115)

SGD200 and above ::Free
(
£116and above)

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Australia, New Zealand (3-5 business days)

Purchase value
SGD100 and below ::SGD18 (approx. AUD18 / NZD18)
(AUD100 and below)


SGD100-SGD199 ::SGD10 (approx. AUD10/ NZD10)
(AUD100 -AUD199)

SGD200 and above ::Free
(AUD200 and above)

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South Asia countries + Japan & Korea (1-3 business days)

Purchase value
SGD100 and below ::SGD20


SGD100-SGD199 ::SGD12

SGD200 and above ::Free

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Malaysia (1-2 business days)

Purchase value
SGD100 and below ::SGD12 (approx. MYR36)

(MYR300 and below)


SGD100-SGD199 ::SGD7 (approx. MYR21)

(MYR300 -MYR599)

SGD200 and above ::Free
(MYR600 and above)


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Rest of the World (Middle East, South America) (3-5 business days)

Purchase value

SGD119 and below ::SGD55 (approx. USD40)

(USD90 and below)

SGD120-SGD199 ::SGD39 (approx. USD28)

(USD90-USD140)

SGD200-SGD299 ::SGD30 (approx. USD20)

(USD140-USD220)

SGD300 and above ::SGD18 (approx. USD12)
(USD220 and above)

We are doing our best during this COVID19 situation to process and ship all orders within 2 business days. Orders placed during weekends or national holidays might result in an additional day of processing time. Once your order has shipped, you will receive a notification email with the tracking information. Please note that DHL Express Worldwide delivery estimates stated on our website does not include our required internal processing time.

Pricing

We occasionally offer discounts through various channels such as our newsletter, Instagram and also Facebook. Do subscribe to our newsletter for exclusive codes and first dibs on our new products. 

We also offer discounts for bulk orders be it if you are a business owner or serious watch modder. Do get in touch with us at info@monstraps.com to enquire about our bulk order discount tiers. 

Returns

Kindly contact us immediately after you have received your order and tell us the reason for your return or exchange. We have a 30 days return policy so please ensure that you get in touch with us within 30 days of your purchase date.

Once we receive your request, we will assess your request and if the return/exchange request is approved, we will provide you with the return mailing address. We are not responsible for the return shipping costs but we do encourage you to choose a shipping method with tracking capabilities for your ease of mind. 

Once we receive your item in good order, we will proceed to refund you or mail you your replacement strap within one business week. 

We have a 30 days return for refund policy. If 30 days have passed since your date of purchase, we are unfortunately unable to accede to any returns or refund requests. 

In order to be eligible for a return, your purchased item must be unused, unworn and in the same condition as when you received it. 

Please note that we are unable to accept returns or exchanges for our Made to Measure and Bespoke leather straps.

As watch straps are perishable and relatively delicate goods, if you have fitted the strap to a watch and worn it a short while, the strap is now considered worn and the crease will render the strap unsellable (to be fair to our clients we will not be able to accept returns in the above mentioned scenario)

Nylon Straps

You can refer to our installation guide here 

You can refer to our installation guide here 

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