Shipping and Delivery

Preparation for Shipping
- Orders will be shipped within 2 business days (please note all our leather straps are handmade to order and will require a lead time of 4-6 working days additionally)

Shipping Method (Local - Singapore)
- Singapore Postal Service, with tracking number, free for all local orders
- Delivery duration: usually 2-3 business days

Express Shipping Method (International)(Due to COVID19, please click here for latest shipping related updates)
- DHL Worldwide Express (this is the fastest courier on the market bar none)
- Delivery duration: usually 2-4 business days to major destinations worldwide
- Packages are sometimes subjected to inspection and clearance by customs of destination country, and this may result in delays

Economy Shipping Method (International)(Due to COVID19, please click here for latest  shipping related updates)

- Economy airmail by postal service, with tracking number (currently suspended)
- Delivery duration: usually 6-13 business days, currently 30-90 days
- Packages are sometimes subjected to inspection and clearance by customs of destination country, and this may result in delays

 

 

Process for Delayed/Lost Shipment
- Please contact us for assistance if your parcel does not arrive by the 18th business day from the date of mailing.
- We will engage the postal service to investigate on the status of parcel. 
- Once investigation concludes parcel is missing, we will provide full refund.
- The postal service will only accept request for investigation earliest on 18th business day from the date of mailing, and investigation can take up to 2 months, we seek your kind understanding on this matter 

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